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Copyright Stephanie Cristalli Photography

FAQs and Policies & Procedures

Frequently asked questions are answered here.

General Questions

What are your business hours?

Our showroom is open to serve you Monday through Friday 9am to 5pm and Saturdays from 11am to 4pm. We are closed on Sundays.

What are your delivery hours?

Deliveries can occur between the hours of 9am-5pm Monday-Saturday. In the busy summer months, the hours extend to 8am-6pm.
If you want the delivery or pick up to occur at a specific time, would be happy to arrange that for a nominal fee. Call for more details.

How long is the rental period?

Typically we allow you 3 days for the rental period. You may pick up the items the day before the event and return them the day after. For weekend events we would allow pick up Friday and return on Monday. Rental orders for delivery would be given the same rental period.

Is a deposit required?

For quotes that have frame tents on them, we would require a 50% non-refundable tent deposit to confirm the quote and fully reserve the items.
Quotes that do not have frame tents on them would require a credit card on file to confirm and fully reserve the items.

Policies and Procedures

Reservations

Reservations are strongly recommended to ensure desired rental items and quantities are available. A signature and/or credit card authorization form are required to confirm all orders. Subtractions/cancellations will not be accepted 14 days prior to delivery date and/or customer pick-up date for tent/tent accessories & linens and 7 days prior for all other rental items. Additional items may be added to an order up until the day prior to delivery and/or customer pick-up. Restocking charges may apply to order cancellations

Tent Rentals

Tent rentals require a signature and 50% non-refundable deposit at time of reservation

Delivery Information

Delivery of equipment is available for an additional charge. Rates are based on deliver to the door, dock or garage at ground level during normal business hours. There will be additional charges for unusual circumstances such as stairs, elevators and long distance carries. Deliveries are between 8:30am – 5:00pm. If you require delivery and/or pick-up outside of normal hours or at a specific time within those hours, additional charge will be applied. Arrangements for set-up and takedown services are also available for tables and chairs for a fee, but must be made ahead of time. All items are to be returned to their original drop-off location following event.

Rental Shortages

Shortages should be noted at time of delivery and/or customer pick-up. If items are missing and are not reported at this time, they will be considered received and charged according to the original agreement. Charges apply to all items not returned or items returned damaged or dirty. It is the responsibility of the renter to pay for any damages incurred to any items. This includes broken and/or missing items as well as burns, wax or other damage to linens.

Pricing Information

Pricing is based on a one-day rental. Equipment is usually delivered the day before the event and picked up the day after the event excluding Sundays. Weekends are considered a one-day rental with delivery on Friday and pick-up on Monday. All rental charges are for time out, even if the item is not used. If you would like to rent items for an extended period of time, please call our office for special long-term pricing.

Dishware Rentals

Dishware - All items are to be returned clean and packed in the original containers provided. Dishware, glassware and other food or beverage service items must be rinsed free of food. A cleaning charge may apply if returned dirty. Please DO NOT wash silver plated equipment or charger plates

Linen Rentals

Linens – Linens need to be shaken out and dry before they are placed in the bags provided. To prevent mold and mildew, NEVER place linen in bags wet and NEVER place linens in plastic bags. Special cleaning charges WILL APPLY to these items.

Special Notes

All prices and availability of rental items are subject to change without notice.

All balances must be PAID in FULL prior to delivery unless other arrangements have been made.
Note: delivery crews do not carry cash or change.